Vela Wellness Med Spa

With a 22% no-show rate and 300+ monthly appointments, Vela Wellness was losing an estimated $14,000/month in missed revenue. There was no automated system to recover these lost bookings.

A smart reminder sequence sends automated texts and emails at optimal times before appointments, with easy one-tap rescheduling. A no-show recovery system triggers within 30 minutes of a missed appointment, offering rebooking with priority scheduling.

40% of no-shows were recovered automatically. $14,000/month in revenue was recaptured from rebookings alone. The no-show rate dropped from 22% to under 13% within the first 30 days.

Over 400 lapsed clients who hadn't booked in 6+ months sat idle in the CRM with no re-engagement strategy. Manual follow-up texts from front desk staff were inconsistent and time-consuming.

An AI-generated outreach engine sends personalized sequences tailored to each client's treatment history and preferences, delivered at optimized intervals that match each client's booking patterns.

Rebooking rate increased 2.8x — lapsed clients returned at nearly triple the previous rate. Front desk staff were freed up 15+ hours/week, no longer manually texting and calling for follow-ups.

New lead inquiries via Instagram and the website went unanswered for 24-48 hours during busy periods. By the time staff responded, potential clients had already booked elsewhere.

An instant lead response system provides contextual replies to new inquiries from Instagram, the website, and Google within 60 seconds — matching Vela's brand voice so every touchpoint feels warm and personal.

Lead response time dropped from 24-48 hours to under 60 seconds. Conversion rate on new inquiries increased 52%, and the spa stopped losing first-time clients to faster-responding competitors.